Nothing has changed: Everything starts with the customer.
It wasn’t that long ago customers were a bit overwhelmed with technology. For some, they were a little skittish when companies might freak out if they received communications from a company based on what that company knew about them. It unnerved them.
Fast forward to today: Customers get annoyed when a company can’t utilize their personal information across all its touchpoints. They view it as a company not investing in them as the customer.
“You are the third person I have had to give my name and account number to. Can’t you all get your act together?”
This is not a good time to be a market laggard and that is exactly how the rest of the world sees the insurance industry.
Many small to medium insurance agencies are not prepared to swim with this new generation of customers who are hell-bent on seizing control of the relationship with their insurance providers.
Redbird Advisors has a suite of services designed to help small to medium-sized insurance agencies step up to this new business reality.
Below are links to more detail on how we can help you address this fast-approaching tsunami:
To ignore the obvious signs that things are different is not an option in our view.
Let’s start a discussion today with a free 30-minute call to talk about what keeps you up at night regarding the future.