Are you delivering what your insurance customers really want?
Delivering an exceptional customer experience in insurance is defined as a customer is always talking to someone at your company who can help them.
It is not what most companies do, but it is what customers want.
To pull this off will require a thoughtful customer strategy to overcome the biggest barrier many insurance companies place in front of their customer: their own organizational structure.
The internet has taught us that companies who refuse to engage with customers on their terms should beware of the consequences.
Redbird’s Customer Strategy insurance services are built for small to medium sized agencies looking to escape old business models that do not meet today’s customers on their own terms. Our services:
- Business and marketing planning
- Brand strategy development
- Market positioning development
- Customer segmentation services
- Customer satisfaction and loyalty
- Sales force strategy and execution services
- Digital strategy and marketing services
Let’s start a discussion today with a free 30-minute call to discuss what’s on your mind regarding providing an exceptional customer experience!